Communications Cell Team Lead

The Communications Cell Team Lead is responsible for managing and controlling a team that provides primary contact point for questions, requests, and reporting on active service interruptions. The team focuses on the flow of information to executive leadership and provides notifications, executive dashboards, reporting, and EXSUM/AAR Reports. The Communications Cell Team Lead will support the GNOC Operations Manager in management of personnel across the teams and act as management support for the GNOC.

Requirements

• 6 years of experience with BS/BA, may have lead experience
• Be able to work on shifts (or on call) as necessary to support the 24x7 GNOC mission
• Have or able to obtain a successful ADP II Public Trust or Secret Investigation adjudication
• Must be U.S citizen
• Must be able to work in a fast pace & stressful environment.
• Familiar with Service Desk support methodology.
• Experience leading service delivery support teams
• Experience developing various data analytics and operational performance reports.
• Experience creating and delivering executive summary and after action reports.
• Experience training various groups at various levels of the organization.
• Excellent interpersonal skills and the ability to interface with internal and external customers, vendors and management.
• Experience managing personnel issues, concerns, and administratively.
• Excellent verbal and written skills
• Proven experience with ServiceNow ITSM
• Knowledge of ITILv4 processes and experience with the ITSM solution
• Proven problem coordination and root cause determination skills

Benefits

• Target Salary Range: $86,000 - $138,000