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AMP
Configuration Manager
ServiceNow Configuration Manager at AMP, Sydney. Manage CMDB, IT assets & dependencies. 3+ yrs CMDB/ServiceNow, ITSM, Azure/AWS required. PTO, 401k, visa sponsorship, 4-day week.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 25, 2025
AMP is seeking a Configuration Manager to maintain and enhance its Configuration Management Database (CMDB) to ensure accurate visibility of IT assets, relationships, and dependencies. The successful candidate will combine deep technical expertise with strong interpersonal skills to ensure AMP's CMDB remains a trusted source of truth for IT operations.
Requirements
- Minimum 3+ years managing CMDBs, preferably in ServiceNow
- Strong understanding of IT Service Management processes (Incident, Problem, Change)
- Familiarity with Azure and AWS
- Ability to establish data ownership, enforce standards, and maintain regulatory compliance
- Extensive experience resolving CMDB issues, optimizing data models, and ensuring accuracy
- Knowledge of AI/ML-driven automation and emerging best practices
- Skilled at managing multiple teams' requirements and translating technical concepts into business value
- Clear, concise written and verbal communication
- Strong service orientation with experience in customer-facing roles
- Ability to work under pressure, meet tight deadlines, and adjust to evolving priorities
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
3+ years of experience in CMDB management, IT Service Management processes, and cloud environment experience
