Consultant

This is a junior-level SIAM Process Consultant role within KPMG's Enterprise Wide Technology (EWT) capability. The consultant will support the SIAM function with a focus on Service Catalogue Management, Request Management, Knowledge Management, and Event Management, working closely with internal teams and third-party service providers to ensure high-quality service delivery, process adherence, and continuous improvement. The role requires a solid understanding of ITIL principles and a strong interest in process improvement and governance.

Requirements

• ITIL v4 Foundation certification is required
• SIAM Foundation is advantageous
• 1–3 years’ experience in an IT Service Management or Operations role, ideally within a multi-supplier environment
• Exposure to one or more of the following practices: Service Catalogue, Request Fulfilment, Knowledge, or Event Management
• Strong communication skills
• Analytical mindset
• Basic familiarity with service management tools (e.g., ServiceNow, BMC Remedy) and reporting platforms
• Demonstrable enthusiasm for service improvement and process maturity initiatives
• Professional degree with 4+ years related IT experience.
• 3 years of Service Integration and Management experience.
• Excellent understanding of ITIL and Service Management principles.

Benefits

• Competitive salary
• Professional development opportunities