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deloitte
Consultant | ServiceNow | Pune | ServiceNow
Join Deloitte as a Senior Consultant in Pune, specializing in ServiceNow CSM. Leverage 3+ years of CSM experience for custom configurations and support.
Consulting
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
August 12, 2025
Deloitte South Asia is seeking a Senior Consultant to join their ServiceNow team in Pune, India. The role focuses on Customer Service Management (CSM) within ServiceNow, requiring custom configurations, application development, support, and documentation. The company values experience with CSM specifically, including 3+ years relevant experience and 6-10 years of total experience.
Requirements
- Designated CSM experience (6-10 years)
- 3+ years of CSM specific experience
- Support Development & Configuration experience
- Collaboration with Business Analysts and Product Owners
- Experience with ServiceNow's CSM Modules
- Scripting and application development using ServiceNow tools (JavaScript)
- Troubleshooting and maintenance experience
- Documentation and testing experience
Requirements Summary
6-10 yrs CSM experience. 3+ yrs experience is needed, CSM specific experience required. ServiceNow CSM development and support experience preferred
