Consulting Technical Manager - OFSAA

The Consulting Technical Manager role focuses on resolving production issues for OFSAA applications, especially Severity 1 incidents. This involves analyzing production issues, leading Root Cause Analysis (RCA), debugging, and collaborating with various teams. The role requires strong experience in data modeling, monitoring, incident management, and documentation. It also involves on-call support and contributing to ITIL processes.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Hands-on experience in OFSAA product development or implementation.
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs