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Oracle
Technical Analyst 3-Support
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 16, 2025
This role within the Support organization focuses on delivering post-sales support and solutions to Oracle customers. The role involves resolving customer issues, technical assistance, and advocating for customer needs. It requires independent problem-solving and escalation of issues to relevant teams.
Requirements
- 5+ years of Technical Support experience
- Excellent knowledge of Network Switching and Routing
- Knowledge of Ethernet Switches or IB (Infiniband) Switches or both
- Knowledge of Solaris, mainly NFS, Interfaces config, Virtual Switching, LDOMs, SSH, LDAP
- Unix platform (various Linux distributions)
- Knowledge of IPsec required for Network Cloud (OMCS to OCI migration) related tickets
- Excellent verbal and written English communication skills
- Must have handled support tickets through ITSM tools like ServiceNow, Zendesk, etc.
Benefits
- Competitive benefits based on parity
- Flexible medical, life insurance, and retirement options
- Volunteer programs
Requirements Summary
5+ years of support experience, Network Switch expertise, and OS knowledge. Excellent communication skills and experience with ITSM tools like ServiceNow are essential. Must be able to troubleshoot customer issues
