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Oracle
Consulting Technical Manager - OFSAA
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 13, 2025
This Consulting Technical Manager role is the primary escalation point for application incidents, particularly Severity 1 issues. Responsibilities include analyzing and resolving production issues, leading root cause analysis, participating in ITIL processes, and supporting client interactions. Strong analytical skills and experience in data modelling are required.
Requirements
- Bachelor’s degree in Computer Science, IT, or related field.
- 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
- Proficiency in Oracle SQL, PL/SQL, and performance tuning.
- Strong experience in data modelling and debugging.
- Experience managing Severity 1 incidents, production deployments, and patch support.
- Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
- Familiarity with IT audit requirements and compliance best practices.
Benefits
- Competitive benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
Requirements Summary
Bachelor's degree in IT or related field, 5+ years in OFSAA support. Proficiency in SQL, PL/SQL & performance tuning. Data modeling & debugging experience needed
