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Oracle
Consulting Technical Manager - OFSAA
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Event Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Job description
Posted on:
October 7, 2025
This role is a primary escalation point for application incidents, particularly Severity 1 issues. It involves analyzing complex production problems, leading root cause analysis, debugging, and implementing corrective actions, managing deployment plans, and supporting client interactions related to production environment compliance. The role requires experience with ON-CALL support and in OFSAA product development.
Requirements
- Bachelor’s degree in Computer Science, IT, or related field.
- 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
- Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
- Experience managing Severity 1 incidents, production deployments, and patch support.
- Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
- Experience leading small teams (e.g., L1/L2) in a support environment.
Benefits
- Competitive benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
Requirements Summary
BS in Computer Science or related field, 5+ years L3 support exp in IFSAA/analytic products, Oracle SQL/PL/SQL proficiency, and event management tools exp
