Consulting Technical Manager - OFSAA

This Consulting Technical Manager role involves acting as the primary escalation point for application incidents, particularly Severity 1 issues. You will analyze and resolve complex production issues, participate in ITIL processes, design deployment plans, and maintain documentation. Experience in software and data model technologies is essential.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Experience leading small teams (e.g., L1/L2) in a support environment.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Employee resource programs