Consulting Technical Manager - OFSAA

The Consulting Technical Manager will act as a primary escalation point for application incidents, especially Severity 1 issues. They will analyze, resolve, and implement corrective actions within L1/L2/L3, development, and QA teams. This role requires experience with OFSAA product development and deployment, including incident management and documentation.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, and performance tuning.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools (e.g., ServiceNow, My Oracle Support).
• Hands-on experience in OFSAA product development or implementation
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Strong documentation skills and a proactive approach to knowledge sharing.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Equal employment opportunity