Consulting Technical Manager - OFSAA

As the primary escalation point for application incidents, specifically Severity 1 issues, the consulting technical manager will analyze and resolve production issues across L1/L2/L3 teams. This role involves performing Root Cause Analysis, implementing corrective actions, debugging, and monitoring OFSAA processes. It also requires supporting client interactions and ensuring compliance with production environment standards.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Hands-on experience in OFSAA product development or implementation.
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Inclusive employment practices