Consulting Technical Manager - OFSAA

This role involves acting as the primary escalation point for application incidents, especially Severity 1 issues. The consultant will analyze and resolve production issues, leading Root Cause Analysis, and contribute to documentation and ITIL processes. They will also monitor, alert, and provide support to clients and audits.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• Service Delivery Manager - 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Hands-on experience in OFSAA product development or implementation.
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs