Consulting Technical Manager - OFSAA

As the primary escalation point for application incidents, this role involves analyzing and resolving production issues across various teams. The position focuses on leading Root Cause Analysis (RCA), monitoring system observability, and contributing to documentation and compliance. It's a hands-on, entry-level role within a complex analytical product. Requires a strong understanding of OFSAA product development.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Experience leading small teams in a support environment.
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Equal employment opportunity