Consulting Technical Manager - OFSAA

The Consulting Technical Manager will be the primary escalation point for application incidents, especially Severity 1 issues. They will analyze and resolve complex production issues, conduct root cause analysis, and participate in ITIL-aligned processes. This role involves maintaining documentation, supporting client interactions, and contributing to system observability. Requires a Bachelor's degree in Computer Science or a related field, 5+ years of experience in banking-related analytical products, and proficiency in Oracle SQL and data modelling.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, and performance tuning.
• Strong experience in data modelling, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Hands-on experience in OFSAA product development or implementation.
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.

Benefits

• competitive benefits
• flexible medical, life insurance, and retirement options
• volunteer programs