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Singtel Group
Contact Centre Technical Specialist
Contact Centre Technical Specialist at Optus/Singtel, Sydney. Resolve complex technical issues using ServiceNow, NICE CXOne, SIP tech & SBCs. IT degree required. Flexible work, parental leave.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 14, 2025
Optus is seeking a Contact Centre Technical Specialist to support a major Federal Government Contact Centre operation. The role involves resolving complex technical issues, delivering excellent customer experiences, and maintaining accurate records in ServiceNow.
Requirements
- Degree in IT, Engineering, or equivalent industry experience
- Proven expertise in complex technical environments
- Strong working knowledge of NICE CXOne contact centre solutions
- Proficiency in SIP technologies and experience managing Session Border Controllers (SBCs)
- Familiarity with call recording systems and their integration
- Solid understanding of ITIL frameworks
- Australian citizenship and eligibility for Federal Government security clearance
Benefits
- Inclusive carer-neutral paid Parental Leave of up to 16 weeks
- Competitive leave including 2 'Connected Leave' days
- Flexible working hours
- Free Optus bus from Macquarie University Metro Station
Requirements Summary
Degree in IT, Engineering, or equivalent industry experience, strong problem-solving skills, and proficiency in SIP technologies
