Control Management Manager-ServiceNow, Deloitte Global Technology

We are seeking a Control Management Manager-ServiceNow to work within the Technology Control Management Team and report to the Control Management Team Leader. The role will involve delivering Technology and Cyber Security controls processes using ServiceNow Integrated Risk Management modules and supporting the definition and delivery of controls across Deloitte Technology.

Requirements

• Experience of IT and Cyber control testing and risk assessments using ServiceNow
• Proven ability to develop controls in ServiceNow or similar risk and control tooling
• An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001,
• Cybersecurity and global experience background.
• A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset)
• IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL certification an asset)
• Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs
• Good understanding of Workflow, Scripting and IRM indicators in a ServiceNow deployment
• Detailed knowledge of current Deloitte security policies and technology standards. Relevant industry verifications; such as CISSP, CISA, CISM, CRISC, ISO27032 Lead Cybersecurity Manager.
• Good working knowledge of ServiceNow Integrated Risk Management module or other ServiceNow experience.
• Ability to manage virtual teams in multiple time zones, culturally astute
• Be able to build key relationships across the GTS function and member firm network utilising excellent relationship management skills
• Ability to manipulate complex data
• Application development experience

Benefits

• Competitive base salary and variable pay opportunities
• A wide array of initiatives that differentiate us as a people-first organization
• On top of regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as 'Deloitte Days', dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure