City of Toronto

SENIOR TECHNICAL SUPPORT SPECIALIST 1 (IT Infrastructure Monitoring & Event Management Lead)

Join the City of Toronto as a Senior Technical Support Specialist 1, leading ITOM monitoring with ServiceNow. Requires IT degree and extensive monitoring experience.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Event Management
Department - JobBoardly X Webflow Template
IT Operations Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - Event Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 9, 2025

The Senior Technical Support Specialist 1 (IT Infrastructure Monitoring & Event Management Lead/Supervisor) will lead the City's IT infrastructure monitoring and event management service line, responsible for end-to-end monitoring of IT infrastructure components, system performance, and application availability. The successful candidate will lead the transition from the City's existing IT infrastructure monitoring and event management platform to the ServiceNow IT Operations Management (ITOM) Monitoring and event management suite.

Requirements

  • Degree or diploma in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
  • Extensive experience in IT infrastructure monitoring and event management, including implementing and managing large-scale monitoring platforms.
  • Considerable experience in implementing and managing infrastructure monitoring and event management in ServiceNow IT Operations Management (ITOM) monitoring and event management platform

Benefits

  • Equity, Diversity and Inclusion
  • Accommodation for disabilities

Requirements Summary

Degree in Computer Science, Information Technology, or related field, and considerable experience in IT infrastructure monitoring and event management