Join the City of Toronto as a Senior Technical Support Specialist 1, leading ITOM monitoring with ServiceNow. Requires IT degree and extensive monitoring experience.
The Senior Technical Support Specialist 1 (IT Infrastructure Monitoring & Event Management Lead/Supervisor) will lead the City's IT infrastructure monitoring and event management service line, responsible for end-to-end monitoring of IT infrastructure components, system performance, and application availability. The successful candidate will lead the transition from the City's existing IT infrastructure monitoring and event management platform to the ServiceNow IT Operations Management (ITOM) Monitoring and event management suite.