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Computacenter AG & Co. oHG
Coordinator
Join Computacenter AG & Co. as a Coordinator in Cape Town. Manage tickets, enhance customer service, and utilize ServiceNow & ITSM skills. SAP knowledge preferred.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 30, 2025
The Coordinator role at Computacenter involves providing excellent customer service, resolving queries, scheduling appointments, and ensuring tasks are completed on time. The role requires a proactive individual who can work independently and collaboratively, as well as adhering to company policies and security protocols.
Requirements
- Managing tickets from start to finish.
- Adding parts and charges to customer tickets using ITSM REMEDY & ServiceNow.
- Delivery tacking via specified courier used.
- Manually transferring information from internal systems to a customer interface.
- Learning multiple contracts to assist with other areas of the team.
Requirements Summary
Day-to-day management of tickets, customer service, scheduling, and data processing. Good interpersonal and administrative skills required. SAP knowledge and ServiceNow proficiency expected
Apply now
Cape Town
|
Western Cape
South Africa
Entry Level
Hybrid
Contract / Temporary
