Copy of Service Desk Analyst (French or Swedish speaking)

Sysco is seeking a Service Desk Analyst fluent in both English and Swedish/French to join their team. The role involves providing first-line support for internal users, logging issues, and resolving incidents. This is a hybrid position based at either Ashford, Belfast, or London, requiring strong customer service skills and attention to detail.

Requirements

• Fluent English and both Swedish and French (required)
• Strong customer service and communication skills
• Detail-oriented and able to troubleshoot technical issues
• Experience with ServiceNow ITSM workflows
• Bachelor's degree preferred
• ITIL V4 / ITSM certification preferred
• AWS and Microsoft MCSE certifications a plus

Benefits

• Hybrid work arrangements
• Inclusive company culture