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Fiserv
Critical Incident Manager – FI Group
Join Fiserv in Overland Park as a Critical Incident Manager. Leverage your 3+ years of ServiceNow experience to manage incidents and support clients.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 28, 2025
Fiserv is a global leader in Fintech and payments, and we're looking for a Critical Incident Manager to deliver real-time production support to Fiserv clients. The successful candidate will efficiently manage incidents using ServiceNow, prioritize tasks based on business impact, and collaborate with a global team.
Requirements
- 4+ years of experience in incident management
- 3+ years of experience using ServiceNow
- Bachelor’s degree in computer science, IT or a relevant field, or an equivalent combination of education, work, and/or military experience
Requirements Summary
4+ years of incident management experience, 3+ years of ServiceNow experience, Bachelor’s degree in computer science, IT or a relevant field
