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QTS Data Centers
Critical Operations Facilities Support Engineer (Rotating Shift)
Critical Operations Facilities Support Engineer at QTS Data Centers, Virginia. Manage incidents, monitor EMPS/BMS alarms, troubleshoot remotely using ServiceNow ticketing platform, ensure compliance. Requires engineering degree, 2+ years data center experience, ServiceNow/CMMS expertise, CMDB knowledge. Comprehensive benefits including medical, dental, 401(k), PTO, tuition assistance.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Configuration Management Database
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
August 11, 2025
The Operations Service Center Facilities Support Engineer I (FSE) will be primarily responsible for all facilities' major incident management, monitoring a dashboard for EMPS/BMS alarms, hands-off remote troubleshooting support, change control, procedural compliance and review, and assisting with facilities program and application data integrity.
Requirements
- AAS or BS degree in Mechanical or Electrical Engineering, or a related field or equivalent professional experience
- Two or more years of experience in a data center or other critical environment
- One or more years of experience with CMMS, ticketing, and monitoring platforms, such as ScienceLogic, ServiceNow, or similar applications
- One or more years of experience with monitoring systems such as BMS and EPMS
- Knowledgeable in the use of Configuration Management Database (CMDB)
- Proficient with Microsoft Office Suite
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) retirement plan
- Flexible spending and HSA accounts
- Paid holidays
- Paid time off
- Paid volunteer days
- Employee assistance program
- Tuition assistance
- Parental leave
- Military leave assistance
- QTS scholarship for dependents
- Wellness program
Requirements Summary
AAS or BS degree in Mechanical or Electrical Engineering, 2+ years of experience in a data center or critical environment, and proficiency with Microsoft Office Suite
