CRM Account Executive - Finland & Baltics

The CRM Account Executive will oversee market success of ServiceNow's CRM products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
• 8+ years of sales experience within complex software or platform solutions
• Deep understanding of the CRM, CX or CSM solution-related business processes
• Experience leading complex virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Deep industry knowledge of your assigned vertical
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Able to thrive in a fast paced, growing, deadline driven environment
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Excellent communication and presentation skills, including to C-level
• Fluency in English and Finnish essential
• Regional travel required

Benefits

• Equal Opportunity Employer
• Accommodations for applicants with disabilities
• Export Control Regulations compliance