CRM Solution Consultant - Enterprise

As a Solution Consultant for India's Enterprise segment, you will help manufacturing and retail organizations transform customer engagement, supply chain visibility, and operational efficiency through innovative CRM solutions.

Requirements

• CRM Expertise: Deep hands-on experience in CRM and customer experience, with strong knowledge of service, sales, lead & opportunity management.
• AI Integration Mindset: Ability to leverage or critically evaluate AI in workflows, decision-making, and problem-solving within CRM contexts for enterprise use cases.
• Enterprise Experience: Proven track record engaging with manufacturing and retail organizations in India.
• Regulatory Knowledge: Familiarity with GST compliance, e-invoicing standards, and India's data privacy regulations.
• Communication Skills: Exceptional ability to translate complex technical concepts into clear, business-oriented language for senior enterprise stakeholders.
• Analytical & Problem-Solving Skills: Innovative thinker with a focus on process improvement and delivering customer-centric value.
• Collaboration: Proven ability to work effectively in cross-functional, global teams.
• Experience: 7+ years in pre-sales solution consulting or sales engineering.
• Proficiency with ServiceNow or similar cloud-based platforms.
• Experience working with Product Management, Marketing, Partners, and Professional Services.
• Territory Management: Skilled in pipeline building and partnering with Sales to drive execution excellence.
• Flexibility: Willingness to travel as needed.

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan
• Visa Sponsorship