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ServiceNow
CRM Solution Consultant, Financial Services Industry
ServiceNow CRM Solution Consultant for Financial Services in Bengaluru. Transform BFSI customer engagement using ServiceNow platform expertise, AI workflows, and regulatory compliance knowledge. 7+ years required.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 19, 2025
As a Solution Consultant for the India BFSI sector, you will play a pivotal role in helping banks, insurance companies, and financial institutions transform customer engagement and operational efficiency through innovative CRM solutions.
Requirements
- Deep hands-on experience in CRM and customer experience
- Ability to leverage or critically evaluate AI in workflows, decision-making, and problem-solving within CRM contexts for BFSI use cases
- Proven track record engaging with banks, insurance companies, NBFCs, or fintech projects in India
- Familiarity with RBI, IRDAI, SEBI guidelines, and India's data privacy regulations
- Exceptional ability to translate complex technical concepts into clear, business-oriented language for senior BFSI stakeholders
- Innovative thinker with a focus on process improvement and delivering customer-centric value
- Proven ability to work effectively in cross-functional, global teams
Requirements Summary
7+ years of experience in pre-sales solution consulting or sales engineering, proficiency with ServiceNow or similar cloud-based platforms, and experience working with Product Management, Marketing, Partners, and Professional Services
