CRM Sr Advisory Solution Consultant - Enterprise (Asia)

As a Solution Consultant for the Asia Enterprise segment, you will help large organizations across Singapore, Malaysia, Hong Kong, Thailand, and the Philippines accelerate digital transformation and enhance customer engagement through innovative CRM solutions.

Requirements

• CRM Expertise: Deep hands-on experience in CRM and customer experience, with strong knowledge of service, sales, lead & opportunity management.
• AI Integration Mindset: Ability to leverage or critically evaluate AI in workflows, decision-making, and problem-solving within CRM contexts for enterprise use cases.
• Enterprise Experience: Proven track record engaging with large organizations across Asia.
• Regulatory Knowledge: Familiarity with regional compliance frameworks such as PDPA (Singapore, Malaysia, Philippines), Hong Kong’s Personal Data Ordinance, and local invoicing/tax standards.
• Communication Skills: Exceptional ability to translate complex technical concepts into clear, business-oriented language for senior enterprise stakeholders.
• Analytical & Problem-Solving Skills: Innovative thinker with a focus on process improvement and delivering customer-centric value.
• Collaboration: Proven ability to work effectively in cross-functional, global teams.
• Experience: 7+ years in pre-sales solution consulting or sales engineering.
• Proficiency with ServiceNow or similar cloud-based platforms.
• Experience working with Product Management, Marketing, Partners, and Professional Services.
• Territory Management: Skilled in pipeline building and partnering with Sales to drive execution excellence.
• Flexibility: Willingness to travel across Asia as needed.