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Wipro Limited
Cross Functional Lead - L1
Join Wipro Limited in Pune as a Cross Functional Lead - L1. Leverage ITIL and ServiceNow skills to manage ITSM processes, drive operations, and achieve KPIs.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 11, 2025
As a cross functional lead, you will work with us to execute ITIL processes, manage discussions with customers and service providers, and drive day-to-day operations. You will lead ITIL process resources to achieve process KPIs and service level targets, and act as a crisis manager during critical incidents.
Requirements
- 10-14 years of experience in ITSM practice in managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert certification
- Good knowledge of ITSM tools such as ServiceNow, Remedy, HPSM
- Excellent team management and interpersonal skills
- Excellent presentation, verbal and written communication, and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or postgraduate degree in Management, Engineering, or Computer Sciences
Benefits
- Opportunity to work with a leading technology services and consulting company
- Chance to reinvent yourself and your career
- Empowerment to design your own reinvention
- Equal opportunities to all and values diversity
- Reasonable accommodation provided to all applicants including persons with disabilities
- Supportive and inclusive workplace
Requirements Summary
10-14 years of ITSM experience, ITIL certification, excellent team management and communication skills, and a graduate or postgraduate degree in a relevant field
