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Wipro Limited
Cross Functional Lead - L1
Join Wipro Limited as a Cross Functional Lead - L1 in Pune. Leverage ITIL expertise and ServiceNow skills to manage ITSM processes and drive operational success.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 22, 2025
Work as a single point of contact for ITIL processes, manage discussions with customers and vendors, drive day-to-day operations, and lead ITIL process resources to achieve process KPIs and service level targets.
Requirements
- 10-14 years of experience in ITSM practice in managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
- Good knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
Benefits
- Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process
- Equal opportunities to all and values diversity
Requirements Summary
10-14 years of ITSM experience, ITIL certifications, and excellent team management skills
