Cross Functional Lead - L1

Work as a single point of contact for the execution of ITIL Processes in a single customer or multi-vendor environment, connect with customers and service providers, and lead day-to-day operations to achieve process KPIs and service level targets.

Requirements

• 10-14 years of experience in ITSM practice in managing various ITIL process roles
• ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
• Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
• Graduate or Postgraduate in Management / Engineering / Computer sciences

Benefits

• Reinvent your world. We are building a modern Wipro.
• An end-to-end digital transformation partner with the boldest ambitions.
• Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.