Freshfields Bruckhaus Deringer

Senior ServiceNow Developer

Senior ServiceNow Developer at Freshfields Bruckhaus Deringer, Manchester. Lead ITSM, ITOM, HR, CSM development. Expert in ServiceNow architecture, integrations, Azure DevOps. Mentor team, drive automation.

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Customer Service Management
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DevOps
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IT Operations Management
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IT Service Management
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Incident Management
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Integration Hub
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Now Platform App Engine
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Predictive Intelligence
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
October 10, 2025

Join a forward-thinking IT organisation where technology, data, and product come together to drive meaningful change. We're looking for a Senior ServiceNow Developer to help shape and evolve our ServiceNow platform—delivering smart, scalable solutions that support our people and our business.

Requirements

  • Lead the development and enhancement of ServiceNow modules including ITSM, ITOM, HR, CSM, and App Engine.
  • Collaborate with stakeholders to translate business needs into technical solutions.
  • Drive platform improvements, integrations (including Microsoft Teams), and automation initiatives.
  • Mentor junior developers and contribute to a culture of continuous learning.
  • Manage the ServiceNow roadmap, ensuring optimal use of new features and upgrades.
  • Troubleshoot complex issues and support incident resolution with minimal disruption.

Benefits

  • A people-first culture that values collaboration, inclusion, and innovation.
  • Opportunities for professional development, certification support, and career progression.
  • A close-knit team environment where your ideas and contributions are valued.
  • Exposure to cutting-edge technologies including AI, automation, and machine learning.
  • A role where you can make a real impact—technically and culturally.

Requirements Summary

Strong technical understanding & expertise of ITSM lifecycle, ServiceNow architecture, and workflow design. Experience with integrations, Azure DevOps, and both imperative and declarative programming. Excellent communication and stakeholder engagement skills