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Wipro Limited
Cross Functional Lead - L1
Join Wipro Limited as a Cross Functional Lead - L1 in Pune. Leverage ITIL and ServiceNow skills to drive operations and manage teams. 10-14 years ITSM experience required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 21, 2025
Work with us as a Cross Functional Lead - L1 to execute ITIL processes, connect with customers and vendors, and drive operations coordination across technical towers.
Requirements
- 10-14 years of experience in ITSM practice
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified
- SIAM Foundation / Architect Certification
- Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
Benefits
- Diversity and inclusion
- Equal opportunity employer
- Accessible and supportive workplace
- Reasonable accommodation for persons with disabilities
Requirements Summary
10-14 years of experience in ITSM practice, ITIL certification, and good knowledge of ITSM tools required
