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Wipro Limited
Cross Functional Lead - L1
Join Wipro Limited as a Cross Functional Lead - L1 in Pune. Leverage ITIL and ServiceNow skills to manage ITSM processes and drive service improvements.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 11, 2025
The Cross Functional Lead - L1 will be responsible for managing ITIL processes, collaborating with stakeholders, and driving service improvement programs. The ideal candidate will have 10-14 years of experience in ITSM practice, ITIL certification, and excellent team management and communication skills.
Requirements
- 10-14 years of experience in ITSM practice
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified
- SIAM Foundation / Architect Certification
- Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
- Diverse and inclusive work environment
Requirements Summary
10-14 years of ITSM practice experience, ITIL certification, and excellent team management and communication skills
