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Wipro Limited
Cross Functional Lead - L1
Join Wipro Limited in Coimbatore as a Cross Functional Lead - L1. Leverage ITIL expertise and ServiceNow skills to drive ITSM processes and achieve KPIs.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 5, 2025
As a Cross Functional Lead - L1, you will act as a single point of contact for the execution of ITIL processes, manage discussions with customers and vendors, and drive day-to-day operations to achieve process KPIs and service level targets.
Requirements
- 10-14 years of experience in ITSM practice in managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified
- SIAM Foundation / Architect Certification
- Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
Benefits
- Company description summary: Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Requirements Summary
10-14 years of ITSM experience, ITIL certification, good knowledge of ITSM tools, and excellent team management skills
