Wipro Limited

Cross Functional Lead - L1

Join Wipro Limited in Coimbatore as a Cross Functional Lead - L1. Leverage ITIL expertise and ServiceNow skills to drive ITSM processes and achieve KPIs.

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 5, 2025

As a Cross Functional Lead - L1, you will act as a single point of contact for the execution of ITIL processes, manage discussions with customers and vendors, and drive day-to-day operations to achieve process KPIs and service level targets.

Requirements

  • 10-14 years of experience in ITSM practice in managing various ITIL process roles
  • ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified
  • SIAM Foundation / Architect Certification
  • Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
  • Capability to deliver ITIL Trainings
  • Excellent team management skills and inter-personal skills
  • Excellent Presentation skills, verbal and written communication skills and facilitation skills
  • Good documentation and process flow diagramming skills

Benefits

  • Company description summary: Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

Requirements Summary

10-14 years of ITSM experience, ITIL certification, good knowledge of ITSM tools, and excellent team management skills