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Wipro Limited
Cross Functional Lead - L2
Join Wipro Limited as a Cross Functional Lead - L2 in Hyderabad. Leverage ITIL and ServiceNow expertise to manage processes, drive improvements, and achieve KPIs.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 2, 2025
As a Cross Functional Lead - L2, you will act as a single point of contact for ITIL Processes like incident management, problem management, change management, etc. You will also lead the ITIL Process resources to achieve the Process KPIs and Service level targets, and drive service improvement programs based on external audit findings.
Requirements
- 10-14 years of experience in ITSM practice in managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified
- SIAM Foundation / Architect Certification
- Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
Benefits
- Report the Customer on all Process areas as per the Contractual agreements.
- Drive the internal audits
- Define and drive service improvement programs based on the external audit findings
Requirements Summary
10-14 years of ITSM experience, ITIL certification, excellent team management skills, and good documentation skills
