Cross Functional Lead - L2

As a cross-functional lead, you will act as a single point of contact for the execution of ITIL processes and manage discussions with customers and service providers. You will drive day-to-day operations, lead ITIL process resources, and ensure process adherence and quality norms.

Requirements

• 10-14 years of experience in ITSM practice
• ITIL V4 MP / ITIL 2011 Expert certification
• Good knowledge of ITSM tools such as ServiceNow, Remedy, HPSM
• Capability to deliver ITIL trainings
• Excellent team management and interpersonal skills
• Excellent presentation, verbal and written communication skills, and facilitation skills
• Good documentation and process flow diagramming skills
• Graduate or postgraduate in Management, Engineering, or Computer sciences

Benefits

• Committed to creating an accessible, supportive, and inclusive workplace
• Reasonable accommodation will be provided to all applicants, including persons with disabilities
• Equal opportunities to all and values diversity
• An end-to-end digital transformation partner with bold ambitions
• Opportunity to design your own reinvention and realize your ambitions