Client Success Manager

Thrive is a rapidly growing technology solutions provider seeking a Client Success Manager to build strong relationships with clients, manage their accounts, and ensure a positive client experience. The role involves client onboarding, training, solution management, and escalation to internal departments. They emphasize a 'work hard, play hard' environment and offer career development opportunities.

Requirements

• Manage day-to-day client success KPIs
• Train new and existing clients
• Collaborate with Project Management Organization
• Proactively follow-up with clients
• Manage client invoicing queries
• Procurement quoting
• Serve as client escalation point
• University degree with at least 2 years client facing experience
• 5+ years client facing experience