Client Success Manager

AHEAD builds platforms for digital business. We prioritize creating a culture of belonging and value diversity. The Client Success Manager drives all aspects of the AHEAD Managed Services customer relationship.

Requirements

• 8-10 years of relevant IT Service Account Management experience
• PMP certification
• Experience working on cloud projects
• Good understanding of IT Service Management processes and procedures
• Good understanding of IT Project Management principles and techniques
• Good ability to manage change and engage team members
• Good ability to provide direction and leadership to others
• Good facilitation and communication skills
• Excellent presentation skills
• Ability to manage and escalate client issues
• Ability to react and adjust priorities of tasks
• Comfortable in communicating and interacting with C-level customer stakeholders
• Proficient in MS Office
• ITIL Foundation Certification desired
• ServiceNow experience is a plus

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave