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Wipro Limited
Cross Functional Lead - L2
Join Wipro Limited as a Cross Functional Lead - L2 in Mumbai. Leverage ITIL processes and ServiceNow expertise to drive KPIs. ITIL certifications required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 4, 2025
Act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
Requirements
- 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
- Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
Benefits
- Mandatory Skills: Business MSI Multi Sourcing Integration
- Experience: 8-10 Years
Requirements Summary
10-14 years of experience in ITSM practice, ITIL certifications, knowledge of ITSM tools, excellent team management skills, and good documentation skills
