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Wipro Limited
Cross Functional Lead - L2
Join Wipro Limited in Hyderabad as a Cross Functional Lead - L2. Leverage ITIL processes and ServiceNow expertise to manage incidents, problems, and changes. ITIL certified required. Enjoy work-life balance and growth opportunities.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 24, 2025
We are seeking a Cross Functional Lead - L2 to work with us. As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment.
Requirements
- 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
- Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
Benefits
- Work-life balance
- Professional growth and development
- Opportunity to work with a leading technology services and consulting company
- Collaborative and dynamic work environment
- Comprehensive benefits package
Requirements Summary
10-14 years of experience in ITSM practice, ITIL certifications, good knowledge of ITSM tools, excellent team management and communication skills, graduate or postgraduate degree in management, engineering, or computer sciences
