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Wipro Limited
Cross Functional Lead - L2
Join Wipro Limited as a Cross Functional Lead - L2 in Mumbai. Leverage ITIL and ServiceNow expertise to manage ITSM processes and drive KPIs. 10-14 years required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 4, 2025
Work as a single point of contact for ITIL processes, manage discussions with customers and service providers, and lead ITIL process resources to achieve process KPIs and service level targets.
Requirements
- 10-14 years of experience in ITSM practice, managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
- Good knowledge of ITSM tools, such as ServiceNow, Remedy, HPSM
- Excellent team management, interpersonal, presentation, verbal and written communication, and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or postgraduate in Management / Engineering / Computer sciences
Benefits
- Relocation sponsored: null
- Flexible work arrangements: null
- Professional development opportunities: null
- Diverse and inclusive work environment: null
- Equal opportunities for all applicants: null
Requirements Summary
10-14 years of ITSM experience, ITIL certifications, good knowledge of ITSM tools, excellent team management and communication skills, graduate or postgraduate degree in relevant field
