Cross Functional Lead - L2

Work as a cross functions lead, act as a Single point of contact for the execution of ITIL Processes, connect, update and manage discussions with the Customer and other Service providers / Vendors, drive and collaborate with multiple stakeholders on day to day operations, lead the ITIL Process resources to achieve the Process KPIs and Service level targets, act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets.

Requirements

• 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
• ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
• Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
• Capability to deliver ITIL Trainings
• Excellent team management skills and inter-personal skills
• Excellent Presentation skills, verbal and written communication skills and facilitation skills
• Good documentation and process flow diagramming skills
• Graduate or Postgraduate in Management / Engineering / Computer sciences

Benefits

• Mandatory Skills: Business MSI Multi Sourcing Integration. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions.