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Booz Allen Hamilton
Customer Care Assistant
Join Booz Allen Hamilton as a Customer Care Assistant in Norfolk, VA. Leverage ServiceNow skills to support Help Desk tickets and enhance employee satisfaction. Benefits include health, tuition assistance, and professional development.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
June 13, 2025
Customer Care Assistant role involves providing support for Help Desk tickets, educating employees on policies and processes, and ensuring tickets are resolved to customer satisfaction. The role requires strong customer service and support skills, with experience in Microsoft Office 365 and ability to multitask in a fast-paced team environment.
Requirements
- 1+ years of experience in a customer service and support role
- Experience in Microsoft Office 365 with an emphasis on Excel, Word, and Outlook
- Ability to multitask in a fast-paced team environment
- HS diploma or GED
- Nice to have: Experience with ServiceNow, excellent detail-oriented and organizational skills
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave, professional development, tuition assistance, work-life programs, and dependent care
- recognition awards program
- employee benefits package
Requirements Summary
1+ years of customer service experience, Microsoft Office 365 skills, and ability to multitask in a fast-paced team environment
Apply now
Norfolk
|
Virginia
United States
Entry Level
Hybrid
Full Time
39600-81000 USD/year
