Customer Care Representative

Join Snowflake Support as a Customer Care Representative to provide high-quality resolutions to customers and help deliver data-driven business insights. Snowflake values customer first, integrity, initiative, and accountability in its approach and success.

Requirements

• High school diploma, GED, or equivalent international degree; college degree preferred
• Minimum of 2+ years of Customer Service experience
• Strong written and verbal communication skills
• Experience in the software and technology industry
• Experience using business tools such as Slack, GSuite, CRM tools (Ex: Salesforce, Oracle, ServiceNow etc.)
• Proficient in G Suite and Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• A thirst for information and the ability to utilize a variety of resources
• Excellent listening skills: capable of communicating in a fluid, back-and-forth manner
• The ability to probe to understand the customers’ needs in full detail
• Proactive relationship building with immediate colleagues and those in related disciplines
• Forward-thinking mentality: the ability to solve immediate issues and anticipate future issues
• The ability to communicate effectively with people at all levels
• Strong analytical and problem-solving skills
• The ability to think outside the box in determining possible solutions
• The ability to work as part of a team and on their own initiative

Benefits

• Salary and benefits information available on Snowflake Careers Site for jobs located in the United States
• Unknown benefits