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iZeno
Customer Experience Analyst
Join iZeno as a Customer Experience Analyst in Cyberjaya. Leverage ServiceNow skills to enhance customer support in a flexible, team-oriented environment.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 26, 2025
The Customer Experience Analyst will be the first point of contact for Logicalis's customers, working closely with team members to provide high-level customer focus and deliver accurate information regarding availability and functionality of services.
Requirements
- Display and apply a customer first attitude in each interaction.
- Previous experience in a Managed IT Services environment
- ITIL foundation accreditation as a minimum
- Excellent written and verbal communication skills in English
- Demonstrated experience in Remote Desktop Compute Support, Active Directory and MS Exchange administration; Citrix administration; Multi-Function Device Support and Microsoft Office Suite support.
- Experience in ServiceNow or other Service Management tools/ticketing systems.
Benefits
- Supportive team environment
- Pick your own adventure
- Breadth of experience and purpose
- Flexible, modern, working arrangements
Requirements Summary
Customer first attitude, experience in Managed IT Services, ITIL foundation accreditation, excellent communication skills, experience in Remote Desktop Compute Support, Active Directory and MS Exchange administration, Citrix administration, Multi-Function Device Support and Microsoft Office Suite support, experience in ServiceNow or other Service Management tools/ticketing systems
