Customer Experience Specialist (Middle Shift)

Smartcat is a fast-growing AI platform enabling enterprise teams to enhance productivity through hybrid workforces of humans and AI agents. They provide multilingual content solutions and are seeking a Customer Experience Specialist to deliver empathetic and effective support to users. The role involves resolving customer requests, troubleshooting issues, and escalating complex requests to other teams.

Requirements

• Must have or practice consistently the values of customer obsession, empathy, ownership, and openness
• Excellent written and spoken English communication skills
• Knowledge of and experience with Python scripting, APIs, HTTP request methods, XML, JSON, different types of file structures, Xpath and Regex expressions
• Experience working with Zendesk and Slack
• Experience with localization and translation is a plus
• Must have experience working in a SaaS environment in a support role
• Experience with troubleshooting and problem-solving skills
• Readiness to work in a highly intense startup environment

Benefits

• Fully remote team
• Opportunity to build a scalable, high-impact company
• Inclusive environment