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ActioNet
Customer Service Delivery Manager
Customer Service Delivery Manager at ActioNet, Washington DC. Lead Service Desk & knowledge management using ServiceNow. ITIL v4 required, 7+ yrs federal experience. Comprehensive benefits included.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 14, 2025
ActioNet is seeking a Customer Service Delivery Manager to lead a team that delivers exceptional end-user support across all agency locations. The role oversees the Service Desk, AV/VTC operations, and knowledge management functions, ensuring alignment with the agency’s customer service vision.
Requirements
- ITIL v4 Foundation certification
- 7+ years of experience managing federal service desks
- Experience with ServiceNow, AVIXA CTS, and Microsoft 365
- Strong communication and stakeholder engagement skills
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
ITIL certification, 7+ years of experience managing federal service desks, experience with ServiceNow and Microsoft 365
