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Kentro
Customer Service Engineer (ESOM)
Join Kentro as a Customer Service Engineer in Altoona, PA. Leverage ServiceNow for system admin tasks, technical support, and incident management. Competitive benefits!
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 26, 2025
Kentro is seeking a Customer Service Engineer (System Administrator) to support VA-ESOM- End Point Support and Operations Monitoring contracts across the United States. This role involves providing onsite and remote technical support, troubleshooting issues, and maintaining system administration tasks. The company emphasizes innovation, professional development, and a collaborative work environment.
Requirements
- Support Government with system administration tasks.
- Assist with remote and desk-side technical support.
- Troubleshoot and implement corrective actions.
- Maintain Active Directory and other system accounts.
- Monitor VA’s ServiceNow customer incident ticketing system.
- Physical capability to lift up to 50 pounds.
- US Citizen or Green card holder.
- Willing to obtain a Public Trust Suitability clearance.
Benefits
- Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k, and rewards.
- Education reimbursement for certifications, degrees, or professional development.
- Reimbursement for meals and lodging during overnight stays.
Requirements Summary
Bachelor's degree or 8 yrs exp. 2+ years IT support experience. US citizenship req. Must pass a public trust suitability test
