Customer Service Engineer (ESOM - IRP - Hopkins Plaza)

Kentro is hiring a Customer Service Engineer to support the VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The role involves providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices.

Requirements

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment
• Deliver both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components
• Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests
• Maintain Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services
• Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes
• Troubleshoot problems and issues identified by customers and implement corrective actions quickly
• Facilitate equipment returns, deployments, unboxing, inventorying, and verification
• Meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents

Benefits

• paid time off
• healthcare benefits
• supplemental benefits
• 401k including an employer match
• discount perks
• rewards