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Kentro
Customer Service Engineer (ESOM - IRP)
Join Kentro as a Customer Service Engineer in Madison, WI. Leverage ServiceNow for IT support, troubleshooting, and user account management. Benefits include healthcare, 401k, and paid time off.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 8, 2025
Kentro is hiring a Customer Service Engineer to support the VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The role involves providing onsite and remote support to IT customers, diagnosing problems, and leading customers through necessary steps to correct their issues.
Requirements
- Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment
- Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components
- Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes
Benefits
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
Requirements Summary
Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline, 2+ years of experience in IT Technical Support, Help Desk or System Administration, meet physical requirements
