Customer Service Engineer (ESOM - IRP)

Kentro is seeking an experienced Customer Service Engineer to support their VA-ESOM- End Point Support and Operations Monitoring contract. This role involves providing onsite and remote technical support to IT customers, assisting with system administration tasks, and ensuring customer satisfaction. The position requires a commitment to safety and adherence to business processes.

Requirements

• Install, maintain, test, and troubleshoot computer systems
• Assist with remote and desk-side technical support
• Assist in system administration tasks and data logging
• Perform system administration tasks related to Active Directory
• Maintain VA's ServiceNow customer incident ticketing system

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits
• Discount perks, rewards, and more
• Education reimbursement for certifications, degrees, or professional development
• 401k with employer match
• Employee development opportunities