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Kentro
Customer Service Engineer (ESOM - Major Activation - Zorn Ave)
Join Kentro as a Customer Service Engineer in Louisville, KY. Utilize ServiceNow for IT support, troubleshooting, and customer interaction. Benefits include healthcare, 401k, and paid time off.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 8, 2025
Kentro is hiring a Customer Service Engineer to support the VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The role requires interacting with customers, diagnosing problems, and leading customers through necessary steps to correct their issues.
Requirements
- Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment
- Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes
Benefits
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
Requirements Summary
Bachelor’s degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience. 2+ years of experience in IT Technical Support, Help Desk or System Administration
