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Kentro
Customer Service Engineer (ESOM - Surge Support)
Join Kentro as a Customer Service Engineer in Salt Lake City, UT. Support VA operations using ServiceNow for ticket management. Requires IT support experience. Benefits include healthcare and education reimbursement.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
October 3, 2025
Kentro is seeking a Surge Support Customer Service Engineer to support their VA – End Point Support and Operations Monitoring (ESOM) contract across the United States. This role involves providing onsite and remote technical support to VA employees, including asset deployments, imaging, and decommissioning tasks. The ideal candidate will have experience with system administration and data logging. Kentro emphasizes teamwork, innovation, and employee growth in their innovative community.
Requirements
- Serve as a dedicated resource for surge support events
- Support the Government with installation, maintenance, testing, and troubleshooting of computer systems
- Assist in setting up and maintaining user accounts, Active Directory and other system accounts
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system
- Ability to lift up to 50 pounds and work in both sedentary and active environments.
Benefits
- Paid time off
- Healthcare benefits
- Discount perks
- Rewards
- Education reimbursement
Requirements Summary
Bachelor's degree or 8+ years of experience. 2+ years of IT Support experience. Must be able to lift 50 lbs and work in active environments
Apply now
Salt Lake City
|
Utah
United States
Entry Level
In-Person
Full Time
56740-64000 USD/year
